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Shipping Policy

ForgeLayer 3D — Shipping Policy (Proposed for 3DGigs) Thank you for shopping with ForgeLayer 3D! We manufacture made-to-order 3D printed products and custom parts in Pennsylvania, USA. ORDER PROCESSING & PRODUCTION Each order is made to order. Estimated production time is typically 2–5 business days after design approval and payment, depending on size, complexity, material availability, and current workload. Larger or custom projects may require additional time; we will provide an estimated completion date when confirming the order. SHIPPING DESTINATIONS We currently plan to ship to addresses within the United States. Please contact us before ordering if you need delivery outside the U.S. SHIPPING COSTS & CARRIERS Shipping charges will be shown in your quote or at checkout before you confirm your order. We may use USPS, UPS, or FedEx, depending on the parcel and destination. DELIVERY ESTIMATES Once an order ships, domestic delivery typically takes approximately 3–7 business days, depending on the carrier and destination. These are estimates, not guaranteed delivery dates. Carrier delays, holidays, and weather may affect arrival. TRACKING When tracking is available, we will provide the tracking number after shipment. CUSTOM ORDERS For custom 3D prints, production begins after the final design, material, color, price, and timeline are approved. Please confirm measurements and specifications carefully before approval. DAMAGED OR MISSING PACKAGES If an item arrives damaged or incorrect, please email us within 7 days of delivery with your order number and photos of the item and packaging so we can review and work toward a resolution. If tracking shows delivered but the package is missing, please contact us so we can help investigate with the carrier. This does not limit any rights provided by applicable law. CONTACT ForgeLayer 3D LLC info@forgelayer3d.store https://forgelayer3d.store

Refund Policy

ForgeLayer 3D LLC — Refund & Return Policy (Proposed for 3DGigs) At ForgeLayer 3D, we want customers to be satisfied with their 3D printed products. Because many items are made to order or customized, the following policy applies. STANDARD, NON-CUSTOM ITEMS Contact us within 14 days of delivery to request a return of an eligible standard, non-custom item. Items must be unused, in their original condition, and returned securely packaged. Please contact us for return instructions before sending an item back. Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are generally nonrefundable where permitted by law. CUSTOM & PERSONALIZED ORDERS Custom-designed, personalized, and made-to-specification 3D prints generally cannot be returned for a change of mind after production begins. Before printing, we will work with you to confirm the design, dimensions, material, and color. This restriction does not apply to defective, damaged, incorrect, or otherwise legally nonconforming goods. CANCELLATIONS Contact us as soon as possible to request cancellation. If production has not started, we will generally issue a full refund. If design work or printing has begun, any refund will depend on the work completed and costs already incurred, which will be disclosed and discussed with you. Applicable legal rights remain unaffected. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS If your order arrives damaged, defective, or different from the approved specifications, please contact us within 7 days of delivery if possible, including your order number and clear photos. We will review the issue and offer an appropriate remedy, such as a replacement, repair, or refund, as applicable. Reporting after 7 days does not waive rights provided by law. We will cover reasonable return shipping costs for verified errors or defects when a return is needed. 3D PRINTING CHARACTERISTICS Minor layer lines, support-contact marks, and small cosmetic variations are normal characteristics of 3D printing and are not necessarily defects. However, the item should meet the agreed specifications and be suitable for its stated intended use. REFUND PROCESSING Approved refunds are issued to the original payment method where possible. After processing, the time for funds to appear depends on the payment provider or bank, often 5–10 business days. HOW TO CONTACT US Email: info@forgelayer3d.store Website: https://forgelayer3d.store Business: ForgeLayer 3D LLC

Cancellation / Return / Exchange Policy

Return Window: We offer a 14-day return policy from the date of receipt. Items must be returned in their original condition, unused, and in their original packaging.Process: To initiate a return, please contact our customer supportRefunds: Upon receiving the returned item and confirming its condition, we will process your refund to your original payment method within 7-10 business days. Please note, shipping fees are non-refundable, and a restocking fee may apply.Exchanges: If you received a defective or incorrect item, we offer exchanges at no additional shipping cost. Please contact us within 7 days of receipt to arrange an exchange.